Effective Date: October 14, 2026
1. Introduction
Welcome to Hello Makenby, operated by Makenby Media LLC ("Hello Makenby," "we," "our," or "us").
This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit https://hellomakenby.com, request a free Google Business Profile audit, or communicate with our business.
For privacy questions, contact [email protected].
2. Information We Collect
When you submit our Free Google Audit Request form, we may collect:
Your first and last name
Your HVAC company name
Your phone number and email address
Your business city and state
Your business website, if provided
Your communication preferences and SMS consent selections
We may also collect information you provide in emails, phone calls, or other communications, along with basic website usage and technical information through technologies used on our website.
3. How We Use Your Information
We use collected information to:
Review and respond to Google Business Profile audit requests
Contact you about your requested audit
Schedule consultations and provide requested services
Maintain customer and prospect records
Send service-related communications
Send promotional communications when permitted and, for marketing text messages, when you have provided the required consent
Maintain, secure, and improve our website and business operations
Comply with applicable legal obligations
4. SMS Communications and Consent
Hello Makenby provides separate, optional SMS consent choices for non-marketing and marketing messages.
Non-Marketing Messages: If you opt in, we may send text messages about your requested Google Business Profile audit, scheduling, audit updates, and responses to your inquiry.
Marketing Messages: If you separately opt in, we may send promotional text messages about Google Business Profile management, customer review services, and other local marketing solutions.
Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for assistance.
Consent to receive promotional text messages is not required to request a free Google audit or purchase our services.
We do not share mobile opt-in information or SMS consent with third parties for their independent marketing or promotional purposes. We may share information with service providers that help deliver our communications.
5. How We Share Information
We may share information with service providers that help operate our website, customer relationship management system, email communications, scheduling, and business services.
For example, we use GoHighLevel to help manage form submissions, customer records, and follow-up workflows.
We may also disclose information when legally required, to protect our rights, or as part of a legitimate business transaction, subject to applicable law.
6. Data Security and Retention
We use reasonable administrative and technical safeguards intended to protect personal information. However, no method of internet transmission or electronic storage is completely secure.
We retain information for as long as reasonably necessary to fulfill the purposes described in this policy, maintain business records, resolve disputes, and meet applicable legal requirements.
7. Your Privacy Choices
You may contact us to request access to, correction of, or deletion of personal information, subject to applicable laws and exceptions.
You may unsubscribe from promotional emails using the unsubscribe instructions provided and opt out of text messages by replying STOP.
Contact [email protected] for assistance.
8. Cookies and Website Technologies
Hello Makenby does not currently use separately installed Google Analytics or Meta/Facebook Pixel tracking on our website.
Our website platform and service providers may use essential cookies or similar technologies to support website functionality, security, and form submissions.
You can manage or disable cookies through your browser settings. Some website features may not function properly if certain cookies are disabled.
9. Children's Privacy
Our website and services are intended for business owners and adult representatives. They are not directed to children under 13, and we do not knowingly collect personal information from children under 13.
If you believe a child has provided us with personal information, please contact us.
10. State Privacy Rights
Depending on where you reside and which privacy laws apply, you may have additional rights regarding your personal information. We will review and respond to eligible requests as required by applicable law.
11. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our business practices, services, or legal obligations.
When we update the policy, we will revise the effective date displayed at the top of this page.
12. Contact Us
Hello Makenby
Operated by Makenby Media LLC
Website: https://hellomakenby.com
Email: [email protected]